Officially Retired Mug, Retirement Gift, Retirement Mug for Her or Him, Gift for Colleague, Retirement Gift for Mom or Dad, Gift for friend
Description
- All products with" MADE IN THE USA " tag, are produced in the United States and shipped by the USPS. If your delivery address is in the United States, these goods will be sent to you in a faster time, generally 2- 4 working days to arrive.
If your mailing delivery is outside the continental United States, we will manufacture and ship your item from a supply chain in another country. Usually arrives in about 15 working days, of course, we will guarantee a high level of delivery quality
- Premium quality mug, 100% solid ceramic construction, high-definition printing on both sides, with a high gloss permanent finish that won't peel or fade.
- The mug size is 5.51*4.33*4.92 inches and the capacity is 11 oz. Designed with a large C-shaped handle for easy grip, it is comfortable to hold in the hand.
- Any delicious beverage such as coffee, tea, juice, soda, water, beer, tequila, whatever you want! This mug is versatile and can be used in all seasons, in the office, at work, at home and even on the go.
- All of our mugs are all individually inspected to make sure they are perfect and up to our high standards. The mugs are also hand packed and bubble wrapped for extra security through any delivery. We strive for excellence and expect nothing but the best for our customers!
Shipping Information
Our website provides gift shopping for users in the United States and Canada.If you cannot complete the purchase in your area, please contact service@markgift.com
Section 2 - Shipping fee
products with " made in the USA" TAG.
|
To USA shipping fee |
|
|
Standard Shipping |
$6.9 |
|
Free shipping |
On order over $69 |
* THE U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.（But our shipping area only includes the continental US）
|
To CA shipping fee |
|
|
Fast Shipping |
$6.9 |
|
DHL Express |
Not available |
|
Free shipping |
On order over $69 |
|
To AU & Europe shipping fee |
|
|
Standard Shipping |
$6.9 |
|
Free shipping |
On order over $69 |
products without " made in the USA" TAG
|
To USA & CA shipping fee |
|
|
Standard Shipping |
$6.9 |
|
DHL Express |
Not available |
|
Free shipping |
On order over $69 |
* THE U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.（But our shipping area only includes the continental US）
* Ships only to Canada mainland
|
To AU & Europe shipping fee |
|
|
Standard Shipping |
$4.9 |
|
Free shipping |
On order over $69 |
Section 4 - Shipping Time
We have also established production lines in other countries except the United States, so different products will be sent from different countries, which we will reflect on the product page. The delivery time will also be different, the specific reference time is as follows：（The following “days” are “business days”）
products with " made in the USA" TAG.
|
To USA shipping time |
|
|
Standard Shipping |
2-4 business days |
|
Free shipping |
2-4 business days |
|
To CA shipping time |
|
|
Fast Shipping |
6-13 days |
|
DHL Express |
Not available |
|
Free shipping |
8-15 days |
|
To AU & Europe shipping fee |
|
|
Fast Shipping |
6-13 days |
|
Free shipping |
8-15 days |
products without " made in the USA" TAG.
|
To USA & CA shipping time |
|
|
Fast Shipping |
6-13 days |
|
Free shipping |
8-15 days |
|
To AU & Europe shipping fee |
|
|
Fast Shipping |
6-13 days |
|
Free shipping |
8-15 days |
All products require 3-5 days production time,This time is not included in the delivery time.Thank you for understanding.
Section 5 - Shipping Methods
Markgift uses different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are: 4PX, Yun Express, DHL, FEDEX
The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:
You will not incur additional shipping charges
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped
Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
Section 6 - Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
Section 7 - My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Section 8 - If you have any other questions, please contact us and we will do our best to help you out.
service@markgift.com
Refund & Exchange
Please note that non-faulty goods must arrive with us in a resalable condition for a refund to be issued.
Markgift Returns Policy
My item is not faulty, can I return it?
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall issue a refund. We aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
My item is faulty, can I return it?
Please contact a member of our Customer Services team and they will guide you on how to return the faulty items and issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.
When returning faulty items we shall email you a Prepaid returns label. Instructions of how to return the faulty item will be enclosed within the email. Simply follow the instructions and return your item. Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Please note. Goods shipped directly from the manufacturers, for example personalised gifts, may follow a slightly different returns procedure. This will be explained when you contact us to arrange your return.
How quickly will my return take to process?
What items can't be returned?
The product(s) has/have been personalised, made to order or customised in any way.
The packaging or any of the individual product components, has been unsealed or damaged.
The product(s) is/are perishable.
The non-faulty product does not arrive at Markgift in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
The product(s) are underwear or toiletries.
Cancellations
If you wish to cancel an order please contact our Customer Services Team. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items. All of our personalised items are hand made to order and unfortunately, once they are in production, we are unable to cancel them.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.This returns policy does not affect your statutory rights.
