Personalized Memory Photo Album - Memorial Guest Book

Part 1 – Shipping Regions

Our website offers gift shopping to customers worldwide. If you’re unable to complete a purchase in your region, please contact service@markgift.com

Part 2 – Shipping Fees

* U.S. territories include American Samoa, Guam, the Marshall Islands, Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands (however, our shipping area covers only the contiguous United States). 

Part 3 – Delivery Time

Delivery time = Processing time + Shipping time

Processing time includes the time needed to produce your product.

Production time varies by product type. Standard (non-custom) items usually take 1–2 business days, while custom items typically take 3–5 business days.This time is not included in the shipping time. Thank you for your understanding.

Part 4 – Do You Provide Tracking?

Yes. Once your order has shipped, you will receive an email with your tracking information. However, in some cases of free shipping, tracking may be unavailable.

All orders come with a tracking ID, and you can track your order here.

Part 5 – Shipping Methods

Markgift works with different carriers to ensure your items arrive on time. After your order ships, we’ll select the most suitable delivery method based on the weight of the parcel and its destination.

Our carriers include: 4PX, YunExpress, DHL, FedEx.

Your order may be fulfilled from multiple locations and arrive in separate packages. If this happens:

• You will not be charged extra shipping fees.

• Any applicable shipping fees will be allocated across the packages.

Please note: Orders shipped to P.O. Boxes will be delivered via Standard Shipping only and are not eligible for expedited options.

Heads-up on tracking updates: If your tracking appears to be stuck on a certain date, this can be normal while the parcel is in transit between countries. Once it arrives domestically, it will be handed over to USPS for final delivery to your door.

Part 6 – Need Help?

If you have any other questions, please contact us—we’ll do our best to assist you.

service@markgift.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

Returns, Replacements & Refunds

All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

For the product(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:

1. Missing or broken pieces.

2. Broken packging.

3. Wrong product received.

4. Other problems caused by us.

We DO NOT accept returns if:

1. The items have already been opened and used.

2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.

3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.

If you need a return, please contact our customer service team to discuss exact details delivery first.

DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

Return Shipping Cost Responsibility  

- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.  
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.  

About Customized Products

Customized products are a special type of product, so our policies are also different.

1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.

To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: service@markgift.com